Returns & Exchanges
At Picture Hanging Systems, we want you to be completely satisfied with your gallery-quality installation. If your hanging rails, cables, or hooks aren't the perfect fit for your space, you can return them within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the specific hardware items you wish to return or exchange.
Prepare the Hardware
Carefully repackage the rails, hooks, or cables in their original packaging, ensuring all mounting components are included and protected from scratches.
Ship the Package
Affix the provided return shipping label to your box and drop it off at any authorized carrier location; please keep your tracking receipt for verification.
Receive Your Refund
Once our warehouse inspects the returned items for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing